Welcome to Wilo ("we," "our," or "us"). These General Terms of Use and Sale ("GTUS" or "Terms") govern your access to and use of our AI-powered educational platform and services (the "Service"), available in particular via the trywilo.com website and the Wilo application. By creating an account, accessing or using the Service, you acknowledge that you have read, understood and agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Service.
1. Acceptance of Terms
By creating an account, accessing or using Wilo, you acknowledge that you have read, understood and agree to be bound by these Terms and our Privacy Policy. These Terms apply to all users of the Service, including students, educators, professionals in retraining and families managing multiple learner profiles. If you use Wilo on behalf of an organization (school, company, etc.), you represent that you are authorized to accept these Terms on behalf of that organization.
2. Description of Service
Wilo is a SaaS educational platform powered by AI, accessible worldwide, that enables users to:
We reserve the right to modify, suspend or discontinue any aspect of the Service at any time, with or without notice, in particular for technical, security, legal or product-improvement reasons.
3. User Accounts and Responsibilities
Access to the Service requires the creation of a user account. You are solely responsible for keeping your credentials (email address, password, third-party authentication methods) confidential and for all activities carried out from your account and any learner profiles attached to it.
4. User Content and Intellectual Property
You retain all intellectual property rights in the content you import, upload or create through the Service (notes, documents, photos, audio recordings, text, questions, courses, flashcards, quizzes, etc.) ("User Content"). By providing User Content, you grant us a worldwide, non-exclusive, revocable and royalty-free license to host, store, process, analyze, technically modify, display and reproduce such content solely for the purposes of providing the Service, ensuring its security, improving its features and complying with our legal obligations.
We reserve the right (but have no obligation) to remove any User Content that violates these Terms, applicable law or is manifestly inappropriate, and, where relevant, to suspend or terminate the related account.
5. AI-Generated Content
Wilo uses artificial intelligence models provided by third-party vendors to generate educational content (courses, summaries, flashcards, quizzes, explanations, corrections, etc.) based on your User Content and instructions. While we strive to select high-quality models and design pedagogical prompts, AI-generated content may contain errors, approximations or bias. You acknowledge that:
6. Subscription and Payment
Wilo operates on a freemium model with a free plan and one or more paid plans (monthly or yearly). The prices, limits and features of each offer are specified on our website or in the application at the time of subscription. By subscribing to a paid plan, you agree to:
Unless otherwise stated, prices are inclusive of applicable taxes for consumers located in the European Union. You are responsible for any additional taxes, duties or banking fees that may be applied by your institution or jurisdiction. Mandatory consumer protection rules, including any right of withdrawal for digital services, are presented at checkout when required by law.
7. Limitation of Liability
To the fullest extent permitted by applicable law, Wilo and its affiliates, officers, employees and service providers shall not be liable for any indirect, incidental, special, consequential or punitive damages, nor for any loss of profits, revenue, data, business opportunities or goodwill, arising out of or related to your use of or inability to use the Service.
8. Disclaimers
The Service is provided on an "as is" and "as available" basis, without warranties of any kind, express or implied. We do not warrant that:
9. Termination
We may terminate or suspend your account, certain profiles or your access to all or part of the Service, with or without notice, in case of breach of these Terms, suspicion of abuse, fraud, unlawful use, or in order to comply with a legal obligation or an administrative or court decision. Upon termination:
You may cancel your paid subscription and/or delete your account at any time from the application settings or by contacting us. Deleting an account or profile is permanent and results in the loss of associated data, subject to legal retention requirements.
10. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of France, without prejudice to any mandatory, more protective provision that may apply in your country of residence if you are a consumer (including, in particular, within the European Union, Canada or the United States of America).
Any dispute relating to the validity, interpretation or performance of these Terms shall be submitted to the competent courts within the jurisdiction of Montpellier, France, without prejudice to the rights granted to consumers to bring proceedings before the courts of their place of residence in accordance with European Union law and, where applicable, any mandatory consumer protection rules in their country of residence (including in Canada and the United States of America).
11. Changes to Terms
We may update these Terms from time to time to reflect changes in the Service, applicable legal or regulatory requirements, or our internal practices. In the event of a material change, we will inform you in a clear way (for example via a notification in the application, an email or a banner) and update the "Last updated" date. Your continued use of the Service after the effective date of the new Terms constitutes your acceptance of them. If you do not agree to the new Terms, you must stop using the Service and, where applicable, cancel your subscription.
12. Contact Information
If you have any questions, complaints or requests regarding these Terms, your account or a subscription, you can contact us at:
Contact email: contact@trywilo.com
Postal address (registered office): 900145327 – Montpellier, France
Legal entity name: YFOUNDERS
13. Severability
If any provision of these Terms is held to be invalid, unlawful or unenforceable by a competent court, that provision shall be deemed deleted or limited to the extent necessary, without affecting the validity and enforceability of the remaining provisions.
14. Entire Agreement
These Terms, together with our Privacy Policy and any specific conditions you may accept when subscribing to a particular offer, form the entire agreement between you and Wilo regarding your use of the Service and supersede all prior agreements, communications or undertakings, whether written or oral, relating to the same subject matter.